Client Service and Complaints

I am committed to providing you with the best possible service. However, if at any point you become unhappy or concerned about the service then you should inform me immediately.  I will do my best to resolve the problem in the shortest possible time.

I endeavour to resolve issues amicably wherever possible and without detriment to the conduct of your case.

If you feel that I am not able to resolve your complaint then:

The Legal Ombudsmancan help you by looking at your complaint independently and suggesting remedies.

Before accepting a complaint for investigation, the Ombudsman will check that you have tried to resolve your complaint with me first. If you remain unhappy,  you must take your complaint to the Ombudsman: within six months of my final response to your complaint; and  no more than six years from the date of act/omission; or  no more  than three years from when you should reasonably have known there was cause for complaint.

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Alternatively, The Solicitors Regulation Authoritycan help you if you are concerned about the unlawful behaviour of any solicitor including things like dishonesty, taking or losing your money or treating you unfairly because of age, disability or some other personal characteristic.

If you would like more information about the Solicitors Regulation Authority,visit www.sra.org.uk/consumers/consumers.page, write to SRA, The Cube, 199 Wharfside Street, Birmingham, B1 1RN Or Call UK 0370 606 2555 International callers +44 (0)121 329 6800

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If you are a client, please get in touch with your usual firm contact directly for the most timely response.

Harrison and Associates Newcastle Solicitors

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